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Can't connect?

Discussion in 'Technical Issues' started by alex, Dec 31, 2016.

  1. Can't connect? Please click here for a list of resolution steps.
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  1. alex

    alex Some guy
    Staff Member

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    There are multiple reasons for why you can't connect to MapleSaga. This guide addresses how to resolve those issues so you can get back online to play MapleSaga.


    Unable to connect to the login server

    [​IMG]

    First, make sure that the server is not currently undergoing a server check. If it seems that the server is active, but you aren't able to connect, please follow the steps below.
    1. On Windows, download the MapleSaga_LEGACY.rar file by visiting the following link: https://mega.nz/#!oFpXGLCR!wiO6lQS6bdVtl2cqNxwjYKFMZfZHZ9_fmfEh_v-C-ck
    2. Extract MapleSaga_LEGACY.exe into your MapleSaga folder using WinRAR. You may need to turn off all firewalls and anti-virus programs when doing this.
    3. Simply double-click the MapleSaga_LEGACY.exe file to connect to MapleSaga.

    1. On Mac OS X, download the MapleSaga_LEGACY.exe file by visiting the following link: https://mega.nz/#!5FYBTYIL!p6FBQ2tlDP65ByjyNvbD3tZ0ykZNq62UC367l5VDSV8
    2. Move MapleSaga_LEGACY.exe into your MapleSaga folder by following this guide: http://forums.maplesaga.com/index.php?threads/mac_os-how-to-patch-your-client-manually.135/
    3. Make sure MapleSaga_LEGACY.exe is renamed to MapleSaga.exe in your MapleStory folder.
    4. Simply double-click MapleSaga.app like you usually do to connect to MapleSaga.
    _____________________________________________________________________

    Error code: -2147287038

    [​IMG]

    You will need to redownload MapleSaga. Please visit http://maplesaga.com/patch to find out the latest updates!

    _____________________________________________________________________

    I can't select my character once I get to the character selection page

    There are usually two reasons for why this happens.
    • The most common reason for this problem is that your character is stuck.
      • Simply log into another account or character and type @unstuck. Then, enter the account details of the account that is stuck to unstuck it. You may need to register a 2nd account by clicking here: http://maplesaga.com/register.
    • The other reason that can happen is that you are connecting from a high-risk network, such a certain university Wi-Fi networks (like Nanyang Technological University).
      • Simply message @alex@alex on the forums to get whitelisted on our Amsterdam network and play through there.
     
    #1 alex, Dec 31, 2016
    Last edited: Jan 21, 2017
    s88keeleoq, Alejandro and SeekerOsc like this.
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