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Unable to log in / delete characters

Discussion in 'Technical Issues' started by sunseth, Nov 9, 2017.

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  1. sunseth

    sunseth Training Mapler

    Joined:
    Oct 25, 2017
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    IGN:
    Sunseth
    EDIT: Nevermind, a simple @unstuck helped. Didn't think that this would help in this certain situation.


    Hey everyone,

    I've got the following problem:
    I'm playing on this server for two weeks now, and right from the start, I couldn't just log into the game by clicking on a character in the character selection screen - the game would just crash.
    However, I noticed that if I create a new character, it lets me log into the game with the new guy and - without ending the client - even select another character afterwards so I can log in and play with whoever I want from my account. I've used this workaround ever since.
    Since the last server restart yesterday, I'm unable to delete old characters (it would ask for my birthday, ask me if I'm really sure, and then simply stop working - the game remains open, but gets stuck).
    So right now, all 6 character slots are taken, I cannot delete old and unused dummy characters and with that, I cannot create new ones to unstuck my account.


    Character Name(s) (main): Sunseth, Miyokiko
    Problem: see above
    Details: I'm using the MacOS-Version.

    Thanks a lot in advance! I hope someone has a solution for this! <3

    Chris
     
    #1 sunseth, Nov 9, 2017
    Last edited: Nov 10, 2017
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  3. alex

    alex Some guy
    Staff Member

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    Try deleting characters now.
     
  4. Wookiee

    Wookiee Training Mapler

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    IGN:
    WookieeFire
    Do you type @unstuck on the character you want to delete?
     
  5. alex

    alex Some guy
    Staff Member

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    No, you delete the character using the Delete Character button in the character selection screen.
     
  6. Wookiee

    Wookiee Training Mapler

    Joined:
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    IGN:
    WookieeFire
    I've tried but it keeps telling me my birthday is wrong. I've even double checked it in my account here and it definitely has my birthday right.
     

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