Hello, Are you sure you did the pre-quest? https://global.hidden-street.net/quest/victoria-island/whalians-and-the-nautilus
Yep I finished all that it requires me of. It allows me to pick up the quest but it does not give me the quest item
Weird, have you tried to forfeit the quest and retake it? Change channels and everything? If yes then I guess you can wait for Alex to reply :<